Shipping + Returns

Shipping

Orders are shipped from Australia and are typically despatched within 2-4 days of the order being received.

Custom designs may take longer based on customer approval of proofs.

• All orders are shipped with tracking.

• Flat rate shipping applies to orders that are standard size and weigh up to 2kg.

• Shipping for orders exceeding 2kg or large parcels will be calculated at checkout using standard rates based on weight. 

Australia

Items are shipped via regular mail and take 2-5 business days for delivery. The option to upgrade to Express Delivery for next business day delivery to most cities and 2 day delivery everywhere else is available, please message me prior to ordering.

Items will be shipped flat in tough mailer with an acid free sleeve and backing board or postal tube where required.

Everywhere Else

Items will either be shipped flat in a tough mailer with an acid free sleeve and backing board or in a mailing tube, which ever is the most appropriate and cost effective for the destination. Delivery takes approximately 10-12 business days from shipping date, depending on customs and public holidays. The quoted time frame is an approximate indication of shipping time, however with international shipping, there is always the possibility of unforeseen delays.

NOTE: International customers are responsible for any and all fees, taxes and tariffs associated with Customs. Please check with your Customs Department before making a purchase.

Returns

At Little Wings Gallery, your satisfaction is our first priority. If your item is incorrect or faulty upon receipt then email hello@littlewingsgallery.com within 2 days. Please provide a full, clear photograph of any damaged items, and proof of purchase. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available. A refund of the purchase price of the product, excluding postage costs, will only be given if the product is deemed to be faulty upon receipt. Determination of whether the product failure or damage is due to manufacturing defects, damage during shipping or otherwise is within the sole discretion of Little Wings Gallery. We will not provide a refund for unwanted items due to change of mind. No returns or refunds will be given for customised or custom designed orders. We make every effort to ensure that you are happy with your design prior to shipping. Please review your order carefully as, while we try to be as accommodating as possible, Little Wings Gallery is not responsible for revising or cancelling orders once an order has been placed.